Assistant Restaurant Manager – Palmeraie Rotana Resort – Marrakesh

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Job Description

  • Full Time
  • Anywhere
  • Ensure total customer satisfaction.
  • Identify training needs and propose training plans in collaboration with the restaurant manager to maintain professionalism.
  • Regularly plan and provide on and off-site training to achieve staff service and knowledge standards.
  • Attend daily briefings or meetings or even conduct briefings in the manager’s absence and ensure adequate communication with the team to respond to customer requests.
  • Monitor the establishment’s incomes and costs as well as current promotion trends.
  • Contribute to new promotional ideas to increase the number of customers and revenue.
  • Analyze and improve the performance of all aspects of establishment operation.
  • Monitor work schedule organization on a weekly basis to meet operational needs: scheduling, organization and service follow-up, team schedules, and grooming
  • Follow-up from the setup to the end of service, reception, and security teams under the supervision of the restaurant manager.
  • Supervise the overall point of sale activity in the absence of the restaurant manager.
  • Directly address customer complaints or consult with the restaurant manager to maintain customer satisfaction.
  • Train on personal presentation standards and monitor the weekly checklist to maintain a professional appearance.
  • Monitor hygiene and cleanliness standards in the establishment and maintenance of all service equipment in accordance with hotel standards.
  • Operate in a safe and environmentally respectful manner to protect the health and safety of customers and employees and protect and preserve the environment.
  • Comply with hotel environmental, health, and safety policies and procedures.

Job Details
Posted Date: 2023-03-27
Job Location: Marrakech, Morocco
Department: Food & Beverage

Preferred Candidate
Career Level: Management
Nationality: Morocco
Degree: Diploma