Information Technology Officer – Rotana Corporate Office

March 28, 2023
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Job Description

  • Full Time
  • Anywhere

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems.


As an IT Officer your role will include key responsibilities such as:


  • Coordinate and deliver end user technical support for Office 365
  • Provide Level 1 technical support for the O365 Enterprise environment, escalating to Level 2 as needed.
  • Perform training to users on different areas of supported systems.
  • Develop and manage an effective and workable framework for improving Help Desk IT support to provide a professional image and business continuity
  • Generate periodically reports on customer support issues and evaluate the overall operation to deliver outstanding service
  • Ensure that regular trainings are provided to IT Employee and Employees to provide the best level of customer support
  • Monitor and oversee the office network and communication operations to guarantee a smooth operation
  • Keep all existing IT documentations up to date and create new documentations if necessary
  • Coordinate with other departments to recognize and solve all their requirements to ensure business and operational continuity
  • Interact with IT vendors, external suppliers and other contractual partners to ensure procurement and IT services are delivered in time
  • Ensure that technology and systems are well maintained to their maximum performance and availability
  • Implement policy and procedures to guarantee data and assets availability, integrity and security as per the company standards and ensure business continuity
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the office environmental, health and safety policies and procedures

Job Details
Posted Date: 2023-03-08
Job Location: Abu Dhabi, United Arab Emirates
Department: Information Technology

Preferred Candidate