Information Technology Officer – Rotana Corporate Office

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems.

As an IT Officer your role will include key responsibilities such as:

• Coordinate and deliver end user technical support for Office 365
• Provide Level 1 technical support for the O365 Enterprise environment, escalating to Level 2 as needed.
• Perform training to users on different areas of supported systems.
• Develop and manage an effective and workable framework for improving Help Desk IT support to provide a professional image and business continuity
• Generate periodically reports on customer support issues and evaluate the overall operation to deliver outstanding service
• Ensure that regular trainings are provided to IT Employee and Employees to provide the best level of customer support
• Monitor and oversee the office network and communication operations to guarantee a smooth operation
• Keep all existing IT documentations up to date and create new documentations if necessary
• Coordinate with other departments to recognize and solve all their requirements to ensure business and operational continuity
• Interact with IT vendors, external suppliers and other contractual partners to ensure procurement and IT services are delivered in time
• Ensure that technology and systems are well maintained to their maximum performance and availability
• Implement policy and procedures to guarantee data and assets availability, integrity and security as per the company standards and ensure business continuity
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the office environmental, health and safety policies and procedures

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