Sales – Sales Manager – MICE – Burgu & Tango Arjaan By Rotana

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Job Description

  • Full Time
  • Anywhere
  • Establish and maintain an active relationship with our main bookers from Professional Conference Organizers, Destination Management Companies, MICE Departments of Travel Agencies and Tourism Authority to increase customer satisfaction and business to Rotana Properties
  • Maintain a close communication with all Rotana Outbound Sales, Area Sales Offices and Catering & Events Departments in order to work as one team on leads and achieving loyalty of guests to Rotana Hotels & Resorts
  • Attend MICE Exhibitions and Meeting Industry Events as per the delegation of the Director of Sales – MICE
  • Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall result does not drop below 70%
  • Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers and cross-selling in case of non-availability
  • Ensure the hand over process of signed contracts to the respective Hotels is as per the Rotana Standards and assistance to the Operational Departments is provided if required
  • Ensure active follow up on Guest feedback after the event and encourage the Guest to submit the Guest Satisfactory Survey to the Hotel
  • Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Rotana Hotels & Resorts
  • Maintain detailed product knowledge of all Rotana properties, in specific of all those Hotels in your Area as well as a good understanding of the major Hotels and direct competition in your Area by conducting regular Competition Checks
  • Ensure to forward all irregularities that you encounter in your Department or any other Department of your Area to the Director of Sales – MICE and/or the Area Director of Sales & Marketing in order to maintaining Rotana Standards & Policies and to maximise Customer Satisfaction
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

Job Details
Posted Date: 2023-02-22
Job Location: Istanbul, Türkiye
Department: Sales

Preferred Candidate
Career Level: Management